eBook: How to Modernize Incident Management

Explore the platform requirements needed to modernize incident management and how to future-proof your approach by rethinking documentation, automation, visibility, auditability, and usability.

The rise of cloud computing, APIs, and SaaS has changed the way teams ship and manage software, impacting the traditional incident management process. Organizations lack real-time and accessible documentation, are slowed down by manual communications and processes, and struggle to find a single source of truth. Since the software environment has changed, so too should incident management.