Blog > DevOps > DevOps Cat’s Guide To Automation - Part Two

DevOps Cat’s Guide To Automation - Part Two

How to train your human operator to respond to incidents

Yoko Li · Jul 10th, 2020

As I spend my pandemic days WFH thinking about how human-in-the-loop automation can make life easier for on-call engineers, Pixel and Cookie have been keeping me company. I realized one day that they have been automating around me for years, creating the perfect interactivity between human and machine to maximize their desired outcomes. They are the DevOps Cats, and this is their story. If you missed part one, read it here.

Part Two - Why are human operators important?#

Kitten: "Why can't I just use AI and machine learning to automate incident management? Cat: "Well, kitten. I moved in with humans for a reason."

Humans ask better questions. Cat: "I'm not feeling well..." Human: "Where is it hurting? Did you get injured from fighting with the other cat? Did we forget to play with you so you are feeling depressed?" Robot: "Are you a cat? Please answer yes/no."

That's why I chose two humans as my minions instead of a machine

Now that Pixel and Cookie understand that humans should be a part of the automation process, will Pixel and Cookie teach their human how to automate more strategically? Stay tuned for our next installment, and follow us @Transposit.